Terms and Conditions of Sale
Catalog Information: The product information published in our catalogs and literature is not guaranteed. It has been compiled with care and is sufficiently accurate for most purposes. It is subject to change without notice. Occasionally, it may be necessary to modify the components, materials or finishes of the product. These changes will in no way reduce the function or performance for which the product is intended. All statements, technical information and recommendations contained in our literature are based on information and tests we believe to be reliable. The accuracy or completeness thereof are not guaranteed. In accordance with Sternberg's Terms and Conditions of Sale, and since conditions of use are outside our control, the purchaser should determine the suitability of the product for his/her intended use and assumes all risk and liability whatsoever in connection therewith. All sales of Sternberg products are specifically subject to the Terms and Conditions of Sales described here.
Measurements: Dimensions in our catalogs and literature are approximate, and should not be used for construction purposes. Consult "project specific" engineering submittal drawings and anchor bolt templates for construction dimensions.
Order Cancellation or Modification: Due to the wide selection of Sternberg product offering and options, all products are built to order. Buyer may not cancel or modify an order unless buyer has received prior written approval from Sternberg. In the event of any cancellation or modification without prior written approval from Sternberg, buyer shall be obligated to pay a substantial cancellation charge.
Sales Taxes: State and local taxes apply if applicable.
Freight Terms: All shipments will be FOB origin. Most orders will be shipped common carrier and freight prepaid (freight allowed) by Sternberg. Consult buyer's quotation for the specific freight terms. Additional freight charges to the buyer may be applicable for reconsigned or residential deliveries and for storage charges. For all common carrier shipments it is the buyer's responsibility to unload the goods immediately upon delivery. Ownership of the goods passes to the buyer as soon as they leave the factory. Please contact our customer service department for any shipping assistance.
Lamps: All Sternberg fixtures are shipped without lamps unless stated "lamps included" on our quotation. Selected lamps are avail- able. Please ask our sales department for information.
Pricing: All prices quoted are in United States currency unless otherwise stated on our quotation.
Order Approval: All orders are subject to credit review and approval. Because each product is built to order, orders over $10,000 in value, custom orders, vaguely detailed or unclear orders are required by Sternberg to have the specifier approve, sign and return Sternberg's submittal drawing prior to production. Lead times quoted exclude the order approval process.
Anchor Bolts: Sternberg, upon request, and for approved orders, will ship anchor bolts ahead of the pole shipment to aid buyer in site preparation. Unless otherwise stated, no additional freight charge will be assessed for this service.
Return Policy: No merchandise may be returned by buyer without written authorization in the form of a Return Goods Authorization (RGA), which has been issued by Sternberg expressly for the merchandise to be returned. This RGA will be issued at the sole discretion of Sternberg. Sternberg products are built to customer's order, and Sternberg does not stock any finished products due to customers highly optioned and customized choices. For these reasons, Sternberg will not consider product returns unless claimed to be defective in workmanship or materials. Merchandise accepted for return must be shipped prepaid to the factory or other destination specified by Sternberg.
Shipment Dates: Shipping dates are approximate and are based on conditions existing at the time of Sternberg's receipt of buyer's firm order and order approval. Sternberg will in good faith endeavor to ship by the estimated shipping date but shall not be responsible for any delay or any damage arising therefrom.
Minimum Order Charge: Orders must total at least $50.00 in value.