Warranty

HID - 5 YEAR LIMITED WARRANTY | LED - 7 YEAR LIMITED WARRANTY

Since 1923, Sternberg has earned a reputation throughout the lighting industry for high quality products and services. We warrant that our products and finishes are manufactured in accordance with their applicable material specifications and are free from defects in materials and workmanship. Sternberg will, as its option, either repair or replace without charge, any properly installed Sternberg products that fails under normal operating conditions within five years from date of purchase. Product must be returned, freight prepaid, to our plant and our inspection must determine that it is defective under the terms of warranty. This warranty is only for product manufactured by Sternberg and does not extend to transportation, installation or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with Sternberg equipment. This warranty specifically excludes fatigue failure or similar phenomena resulting from induced vibration, harmonic oscillation or resonance associated with movement of air currents around the product. The above warranties are given in lieu of all other warranties express or implied, including without limitation, the warranty of merchantability and the warranty of suitability for a particular purpose. It is expressly stated that Sternberg assumes no liability for consequential of liquidated damages arising out of a breach of the sale, including any warranties arising therefrom, and buyer's remedy shall be limited to repair or replacement of defective parts as described above.

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Sternberg Lighting's Complete Warranty Information

Effective on all shipments after 3/7/2005

Since 1923, Sternberg has earned a reputation throughout the electrical industry for high quality products and service. We warrant that our products are manufactured in accordance with its applicable material specifications and are free from defects in materials and workmanship. Sternberg will, at its option, either repair or replace without charge, any properly installed Sternberg product that fails under normal operating conditions within five years from date of purchase. Product must be returned, freight prepaid, to our plant and our inspection must determine that it is defective under the terms of warranty.

For example, the following components and their warranty periods are as follows:

LED Diode Systems and Drivers - 7 years (Effective on all shipments after 5/1/2010):
The luminaire shall be free from all defects in materials and workmanship for a period of seven (7) years from the date of manufacture. The luminaire manufacturer shall warrant the LED boards/system, during the stated warranty period, against failure defined as more than 10 percent non-operating LEDs. The driver shall be warranted for seven (7) years.

Ballasts: Magnetic - 2 years; Electronic - 3 years.

Photocells: 2 years.

PL & HID Lamps: 1 year.

Induction Lighting Systems and Components: 5 years.

Clock Motor, GPS and Controls: 1 year

Clock Structure and Finish: 5 years

This warranty is only for product manufactured by Sternberg and does not extend to transportation, installation or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with Sternberg equipment.

This warranty specifically excludes fatigue failure or similar phenomena resulting from induced vibration, harmonic oscillation or resonance associated with movement of air currents around the product. The above warranties are given in lieu of all other warranties express or implied, including without limitation, the warranty of merchantability and the warranty of suitability for a particular purpose. It is expressly stated that Sternberg assumes no liability for consequential or liquidated damages arising out of a breach of sale, including any warranties arising there from, and buyer's remedy shall be limited to repair or replacement of defective parts as described above.

Paint/Finishes:
Sternberg Lighting Inc. warrants that for a period of five (5) years* (the "Limited Warranty Period") from the date of shipment, that Sternberg's Paint Finish:

  • Will not fade in color more than five units as measured by Hunter L*a*b* Color Difference as set forth in ASTM D2244 Section 6.3 as of the date of this letter and in such a way as to significantly adversely affect the appearance of the surface to which the product has been applied and result in damage to the surface;
  • Will exhibit gloss retention of a minimum of 30% of the original as measured in accordance with ASTM D523 using 60 degree readings;
  • Will not chalk in excess of standard number 8 rating for colors, No. 6 for whites as illustrated in the ASTM D4214 Test Method A.
  • Will not corrode or exhibit a lack of adhesion.

* Sternberg Steel Poles are limited to a one (1) year warranty. Longer warranty periods are available based on selection of various optional surface preparation requirements for a particular geographic location. Consult factory for details.

Terms and Conditions

MEASUREMENTS: Color measurements (delta E) are measured at 10 degrees and on exposed coated surfaces that have been cleaned of all external deposits including chalk and compared to the original unexposed coated surface. For comparison purposes, Sternberg will maintain a standard paint panel and/or documentation indicating color, gloss and other properties. It is understood that fading may not be uniform if the coated surfaces are not equally exposed to the sun and weathering elements. Prior to the determination of a gloss value using an angle of incidence of 60 degrees following ASTM D523, the surface must be cleaned using a 1% aqueous solution of a wetting agent with a soft sponge under light pressure. This warranty extends only to parts exposed to normal atmospheric conditions in the United States. In addition, a systematic maintenance program must be instituted to clean the surface periodically so as to prevent accumulations of salt deposits and harmful pollutants.

MAINTENANCE: The cleaning recommendations for Sternberg Paint Finish is an integral part of the warranty given for gloss, color retention, and chalking. The warranty requires that regular cleaning has to be performed periodically, at least once a year and twice a year for structures directly exposed to areas of high salt concentration, such as near a seashore.

Suggested maintenance program:

  • Clean water with slight amounts of mild alkaline detergents must be used.
  • The cleaning effect maybe increased by rubbing with a soft, non-scratching cloth or cotton with modest pressure.
  • The temperature of the parts to be cleaned must not exceed 80 F.
  • For removal of grease and oily substances isopropyl alcohol may be used.
  • The cleaning solution must not be allowed to react for more than one (1) hour.
  • After cleaning, the surfaces must be rinsed with clean cold water.
  • A proper maintenance record has to be kept and documented. This documentation must contain the following information:
    • Date
    • Name and Address of performing party
    • Description of cleaning procedure and detergents used
    • Signature of person performing the cleaning procedure

This warranty does not extend to:

  1. Damage to the coating caused by moisture or other contamination during storage of the product.
  2. Corrosion, peeling, flaking or discoloration caused by acts of God, such as but not limited to acid rain, hail, tree sap, flooding or airborne objects.
  3. Damage caused by accident, vandalism, damage caused by installation, signage or any other foreign equipment attached to the product.
  4. Products not supplied by Sternberg that are attached or used in conjunction with our product.
  5. Loss of use or loss profit, or any other consequential damages.
  6. Improper cleaning or maintenance.

 

Claim Procedure

In the event of a claim, claimant shall demonstrate that the failure of the product was due to a breach of this warranty and furnish proof of purchase of the defective Sternberg product, including order number. Claims must be made in writing within thirty days after the customer becomes aware of the failure or potential failure of the coating. Sternberg must be given an opportunity to inspect the coating or product that forms the basis for the claim, as well as records and documents concerning maintenance that relate to the coated part or manufactured product that is the subject of the claim, all of which records and documents must be maintained by the customer for a claim to be valid.

Your exclusive remedy under this warranty or otherwise and Sternberg's sole liability shall be limited to, at Sternberg's sole discretion, the reimbursement of repair costs, replacement of the defective material at our expense or a refund of that portion of the purchase price attributable to the defective material.

Sternberg shall not be liable for incidental, special or consequential damages. This warranty is extended to you, the direct purchaser of the products from Sternberg, and is not transferable or assignable. No other warranty, express or implied, is given, including without limitation any implied warranty of merchantability or fitness for a particular purpose, and no terms or conditions other than those stated herein shall be binding on Sternberg. This warranty may be modified only by a writing signed by an authorized representative of Sternberg.

Concrete Pole Warranty

Sternberg Lighting warrants its concrete products to be free from defects in materials and workmanship.  Sternberg Lighting's sole obligation and Buyers exclusive remedy in connection with Sternberg Lighting's concrete poles, shall be limited, at Sternberg Lighting's option, to either replacement or repair of products not conforming to this warranty or credit to Buyer's account in the invoiced amount of the non-conforming products.  Any claim under this warranty must be made by the buyer to Sternberg Lighting in writing no later than the expiration period, which commences as of the delivery date of the concrete poles. 

Sternberg extends to Buyer a ten (10) year warranty on concrete poles purchased from Sternberg Lighting starting from the date of delivery according to the following terms:

  1. Sternberg Lighting will, at its sole option, repair or supply a new concrete pole of the same or substantially similar specification as the defective pole. 
  2. Sternberg Lighting warrants any acrylic or other coating on its concrete pole for a period of one (1) year from the date of delivery.  Any warranty on the acrylic coatings is subject to the warranties provided by the manufacturers of said coatings. 
  3. Sternberg Lighting expressly excludes from this warranty damage caused by the use of rock salt or other chemicals in connection with snow removal, or any other damage from exposure to salt or other chemicals (including salt water), and color changes in the pole over time.

In no event shall Sternberg Lighting be liable for consequential or incidental damages.

All Sternberg Lighting supplied pole accessories, component parts or auxiliary equipment are covered under Sternberg Lightings limited 5-7 year standard warranty.

Sternberg Lighting shall not be liable for product failure due to unusual aerodynamic effects, vibrations caused by fixture characteristics, improper installation or defects in products which are manufactured pursuant to the buyer's specifications. 

Timberwood Warranty

J. H. Baxter & Co. ("Baxter") warrants that for a period of five (5) years from the date of sale, each laminated TimberWood light pole, cross arm and bollard (the "TimberWood Products") will meet the specifications for such TimberWood Products as set forth on Baxter's website (www.woodlightpoles.com) from time to time and be free from defects in material and workmanship, including delamination, rot and decay. The foregoing warranty excludes (i) "checking"1 , (ii) fatigue failure from induced vibration, harmonic oscillation or resonance associated with the movement of air currents around the TimberWood Products, and (iii) any other component parts not manufactured by Baxter. Baxter warrants that all hardware supplied and sold by Baxter in connection with the TimberWood Products will be free from color fade and defects in material and workmanship for a period of five (5) years from the date of sale, but only to the extent of the limited warranty provided by the manufacturers of such hardware (collectively, the "Warranty.")

Baxter's sole responsibility under this Warranty will be to repair or replace, at its option, any TimberWood Product found by Baxter to violate the Warranty. This Warranty does not extend to transportation, installation or replacement charges. Any TimberWood Product which is claimed to violate the Warranty must be returned, freight prepaid, to Baxter's plant, and Baxter's inspection must confirm and verify that the terms of the above described Warranty have been violated.

Any tampering with or modification of the TimberWood Products without Baxter's prior written consent will invalidate this Warranty. Baxter will not be responsible for and will have no obligation to make repairs or replacements required, in whole or in part, as a result of tampering with or modification of any TimberWood Product and/or by accidents, fault or negligence, improper installation of the TimberWood Products, the use thereof not in accordance with manuals or other Baxter instructions, or by any causes whatsoever (including but not limited to environmental conditions) that are external thereto.

This Warranty is solely for the benefit of Baxter's customers and will not extend or be construed to be extended to any other person whatsoever.

THE FOREGOING WARRANTY IS A LIMITED WARRANTY AND IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. BAXTER EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. REPAIR OR REPLACEMENT IN THE MANNER PROVIDED ABOVE WILL CONSTITUTE FULFILMENT OF ALL OF BAXTER'S OBLIGATIONS WITH RESPECT TO THE QUALITY AND PERFORMANCE OF THE TIMBERWOOD PRODUCTS. IN NO EVENT WILL BAXTER BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE WHATSOEVER ARISING OUT OF BREACH OF CONTRACT, INCLUDING BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGE WHATSOEVER.

 

1 Checking is a natural occurrence in wood caused by shrinkage of the fibers as moisture is lost to the surrounding atmosphere. As the outer fibers lose moisture and attempt to shrink, they are restrained by the inner portion of the member, which loses moisture at a slower rate. Rapid drying increases this differential moisture content between the inner and outer fibers and increases the propensity for checking in the timber. Checks are openings that occur parallel to the grain and usually follow the grain deviation around knots. Although seasoning checks are commonly found near a glue line, checks should not be confused with de-lamination due to inadequate glue bond. Inadequate glue bond causes openings that are straight separations between the laminations at a glue line. The faces of the separation are smooth and usually darkened by the adhesive. There is no or very little pulled wood fiber on the surfaces of the separation. Checking in general does not affect the overall strength of the pole.